General
A. You can reach us via email at Support@FastBackRewards.com or by phone at 1-800-444-0863.
A. Fastback Rewards is dedicated to protecting your personal data. For instance, your passwords are encrypted and can’t be read by anyone, even us. Also, your personal information that is used to enroll for a card is sent directly to the bank over an encrypted connection and immediately destroyed on our system. All of your contact information is stored in a secure data center.
REGISTRATION
A. You can provide a mobile phone number during registration and use text messaging to verify your account.
A. An e-mail address or mobile phone is required to register. You can still participate in our club programs without registering, but you will not be eligible for some promotions.
A. Less than one minute!
A. Yes. We have registration forms that you may fill out and return to the store. The store will then turn them into the office to get them registered. This is ONLY for a Club Card registration.
A. Immediately! Simply register and verify your account, and start saving!
A. Each customer may have two Club Cards tied to a single account.
A.
- Name
- An e-mail address -OR- a mobile phone number
- A FastBack card -OR- a mobile phone number
- A password (that you create)
- A birthdate (in order to receive rewards on your birthday)
INSTANT REWARDS
A.
- Deep discounts on items, based on your purchase history.
- Instantly delivered! Your reward will be sent by text or email after your purchase at a FastBack Rewards participating location. (Must be a registered user with a verified account to participate.)
A. FastBack Instant Rewards are earned by completing purchases, or during special events.
A.
- A percentage off a specific item.
- A set dollar amount off a specific item.
- Fuel Discounts
- Point Multipliers (ex. 5x points earned on a purchase)
A. After you have made a purchase at one of our participating locations, if you received a reward, you will get a text message or email notification about your earned reward, which will be instantly available for you to redeem.
A. At checkout:
- Swipe your Fastback Rewards Card, or
- Enter your registered mobile number, or
- Use the Mobile App as your Rewards Card.
A. Since reward activity times vary, please check your FastBack Instant Reward details to see how long the reward is good. Please note that rewards expire after 11:59pm on the published expiration date. So if your reward says "Expires on 8/20/2018", you have until 11:59pm on 8/20 to use it.
FastBack Card
A. Yes, however, the limit only applies to discounts from the basic Club Card. The discounts are limited to the first 75 gallons pumped in a 24-hour time-frame.
A. Yes. They will share the same restrictions.
A: If the card has been registered, you simply have to get another card from one of our participating locations and change the card number on-line. If the card is unregistered, you will have to get a new card and no rewards will be saved/carried over.
A: As long as you have registered and verified your mobile number online, you can use your phone number in lieu of the card. The mobile number will have to be entered at the register.
A: Yes. It will be an available option on-line.
A: Yes. All qualifying club items on a single transaction will be accounted for and will continue to accrue redemption rewards.
POINTS
A. Points are earned by registered users through purchases at participating Fastback Rewards locations. Earned points can be redeemed as cash.
A.
- One (1) dollar of merchandise purchased = 1 point earned.
- One (1) gallon of fuel purchased = 1 point earned.
A. 100 points = $1.00
A.
- Points can be redeemed for anything in our stations, except lottery products, money orders, or prepaid cards.
- Points earned on tobacco and vape products can only be redeemed on tobacco and vape products.
A. At checkout:
- Swipe your FastBack Rewards Card, or
- Enter your registered mobile phone number, or
- Use the Mobile App as your Rewards Card.
A. No, however, you must have a minimum of 300 points to redeem.
A. Points do not have expiration dates, however, if you have not used your account for 1 year or more it will be considered abandoned and any unused points will be purged from the system. You will receive at least 30 days notice before any points are removed.
You Swipe, We Give
A: A way to use our Loyalty program for a good cause. Whenever a FastBack Rewards card is swiped or a registered mobile phone number is entered during a transaction completed in the months of October and November, Fastback Rewards will donate 10¢ to our selected charities.
A: Fastback Rewards has selected two local causes – Loyola Academy, and Boys Hope, Girls Hope of Saint Louis. More information about these organizations can be found by visiting their websites.
A: There is a limit to daily entries. Card holders will be limited to 8 entries per day. There is also only one swipe per transaction allowed.
A: Every swipe counts! While we encourage you to register your card, every valid swipe will be accepted to contribute to our selected charities.
Swipe To Win/25 Days Of Giving
A: A way to encourage and reward our customer base to continue the use of their fast back rewards card as a means to obtain club benefits such as milk, soda, coffee and now cash and prize winnings.
A: It’s simple, swipe their FASTBACK REWARDS Card during their transaction and they are automatically entered to win. Customer cards must be REGISTERED. Non-registered cards do not carry contact information, thus winners could not be contacted.
No, Those not in possession of a registered FASTBACK Rewards card will need to send a self-addressed stamped envelope containing the following information: Name, Phone number, and email of participant.
Send To:
Fastback Rewards
Marketing -- Swipe to Win
220 Old Meramec Station Rd.
Manchester, MO 63021
A: There is a limit to daily entries. Card holders will be limited to 8 entries per day. There is also only one swipe per transaction allowed.
A: Drawings are held every Monday during the promotion period. The winners will be notified and arrangements made to get them their prize.
A. Yes, however, the limit only applies to discounts from the basic Club Card. The discounts are limited to the first 75 gallons pumped in a 24-hour time-frame.
A: Prizes and promotional details will be posted weekly on the FASTBACKREWARDS.com web site.